Front Counter Services

Table of Contents

Police Information Checks

Police Information Checks (PICs), previously known as Criminal Record Checks, maybe required for employment, volunteer, or education reasons. The applicant must attend the main detachment in person and provide two pieces of accepted identification (ID) and proof of Burnaby residency.

Information on how PICs are processed in the Province of British Columbia can be found at the following link: British Columbia Guideline for Police Information Checks


PICs require a $60.00 administration fee which is payable by cash, Visa, MasterCard, debit card, or money order (made out to the City of Burnaby) and must be paid in full before the application can be processed.

Criminal record checks for volunteers must be accompanied by an official letter from the requesting non-profit organization in order to have the $60.00 fee waived. Only one volunteer application per calendar year will be processed for free and any subsequent applications will be subject to a $10.00 processing fee.

Please be advised that if Vulnerable Sector (VS) fingerprints are required, there is an additional $25 federal processing fee which is payable by cash, Visa, MasterCard, or money order (made out to the City of Burnaby). All payments made by credit card will be subject to a 1.75% service fee.

Accepted forms of ID

Two pieces of acceptable ID (one of which must be Canadian Government issued photo ID) are required for all services provided at Front Counter and at Community Policing Offices. For ID to be considered acceptable, it must have the person's legal name, date of birth and it cannot be expired.

Please note, the new BC Services Card combines the BC Driver’s Licence and Care Card. This Services Card is considered one form of ID. Two pieces of accepted ID, one of which must be a photo ID, is required for all services provided at the front counter.

Examples of ID

Primary ID

Primary ID

Must have a Picture and be issued by a Canadian Government or agency. It must include the name and date of birth of the person. In instances where the full legal name is too long to be printed on the ID, then it must include the entire legal first and last name. Examples include, but are not limited to:

  • BC Driver’s Licence (BCDL)
  • BC Services Card
  • Combined BCDL and BC Services Card (only considered 1 piece of ID)
  • BCID
  • Canadian Passport
  • Permanent Resident Card
  • Citizenship Card (only if issued in the last 10 years)
  • Native Status Card
  • Firearms licence
  • Other Provincial ID Cards / Medical Cards
  • Canadian Military or Police ID
  • Interim Federal Health Program ID
Secondary ID

Secondary ID

Can be non-picture ID. But must have the same name and date of birth as on the Primary ID. Examples include, but are not limited to:

  • MSP Care Card (No longer issued)
  • BC Services Card (if it has no picture)
  • Canadian Visitor Visa/Work Permit (only if affixed to a foreign passport)
  • Immigration documents (IMM 1000, Certificate of PR Status, etc.)
  • Canadian Citizenship Certificate (new style only, which has the person's full name and date of birth on the back)
  • Canadian Citizenship Card (if issued more than 10 years ago)
  • Foreign passports
  • Birth certificate (issued by Canadian Province)
Date modified: